Frequently Asked Questions
Q: Why does Fine Arts request donations when I already pay for performances and classes?
A: Ticket and tuition revenues cover only about 64% of the costs of operating Fine Arts. While the FAA receives some scholarship support from civic and social agencies, the majority of charitable gifts come from people, like you, who believe in the value of the arts in our community.
Q: I am already supporting the arts through my tax dollars from local, state and federal government funding. Why are you asking me for more?
A: As a private, non-profit organization, the FAA does not receive regular, unsolicited support from your tax dollars. FAA does receive limited funding through the Ohio Arts Council's grant proposal process. Your donation is vital in keeping our doors open.
Q: Are you part of The Andrews Osborne Academy?
A: The Fine Arts Association is located adjacent to The Andrews Osborne Academy in Willoughby and enjoys collaborations with them; however, we are a separate and independent organization.
Q: Does Fine Arts close for classes when local schools close?
A: No. Watch for our closings on most TV stations and FM radio stations under "School of Fine Arts in Willoughby." There will also be a recording on our phone system if we are closed.
Q: Does Fine Arts make donations to charitable causes?
A: Fine Arts makes several donations every year of tickets and class discounts to support worthwhile projects such as fundraisers for charitable and educational organizations. For consideration, please submit your request in writing on your organization's letterhead by mail or fax, Attention: Wanda Wareham.
Q: Are the FAA's facilities available for rent?
Q: How can I receive information on Fine Arts' classes and performances at home?
Theatre & Box Office FAQ
Q: What is the Box Office phone number?
A: Call our Customer Service staff at 440-951-7500.
Office hours are: M-Th, 10 am-9 pm; F, 10 am-8 pm and S, 9 am-4:00 pm. (Please note: Business hours are subject to change.)
Our Box Office is now located in our Customer Service Center so you can now order tickets and register for classes all with one phone call.
Q: When do individual tickets go on sale?
A: Individual tickets as well as season subscriptions are currently available online and through our Customer Service Center.
Q: Can I exchange tickets for another performance?
A: The Fine Arts Association has a "No refund/no exchange policy" once the sale is final. However, Season Ticket holders do have exchange privileges.
Q: Can I get a refund if I cannot use my tickets?
A: The Fine Arts Association has a "No refund/no exchange policy" once the sale is final.
Q: Can I put my tickets on hold and pay for them when I get there?
A: Payment must be made at time of reservation. Visa/Mastercard/Discover are accepted.
Q: How can I pay for my tickets?
A: All e-mail, fax, and phone reservations must be paid with a valid Visa/MasterCard/Discover when the order is placed. Walk-in reservations may be paid by Visa/MasterCard/Discover, check, or cash.
Q: What age is eligible to receive the Senior ticket price?
A: One must be 60 years or older at time of purchase.
Q: What ages are eligible to receive the Student ticket rates?
A: Age 18 years old or younger, or a college student of any age with a valid student ID.
Q: Will my tickets be mailed to me?
A: Season Ticket purchases are mailed out in advance as time permits. Single ticket purchasers will receive a phone call acknowledging your purchase of tickets. The tickets themselves can be picked up the day of the performance or any time during office hours.
Q: Can I choose my seats in the theater?
A: You will receive the best seating available at the time of your purchase. If you require special seating for special needs (i.e. wheelchair seating), please indicate that when you place your ticket order.
Q: Can you accommodate theater goers with special needs?
A: Yes, we offer wheelchair seating, sign interpretation and audio description for certain productions, and assisted listening devices at all productions. Click here to see what we offer.
Q: Am I required to buy a ticket for my baby because he/she is going to just sit in my lap anyway?
A: Yes. Due to fire code regulations, the Fine Arts Association has a "no babes in arms/carriers" policy for all productions. Children under 3 years old are not permitted in theaters for adult performances. Children of all ages are permitted in theaters for youth oriented performances; however, everyone regardless of age, must have a ticket.
Q: What time does the Customer Service Center open on performance days?
A: One hour prior to curtain time.
Q: What time do productions start?
A: It depends on the production and the day. If you have questions, call the Fine Arts Customer Service Center at 440-951-7500 for upcoming events and times.
Q: What time do the theatre doors open before a show?
A: The doors open one-half hour before curtain time. Shows begin promptly at scheduled times. Latecomers will be seated at a suitable break in the performance.
Q: Can I take flash pictures or videotape an performer in a show?
A: Flash cameras and audio/video tape recorders are not permitted in the Corning Auditorium during any performance. The house manager is instructed to remove such equipment. Pictures may be taken after the production in our Main Gallery.
Q: How do I receive more information about upcoming events and classes?
Q: Do you rate your theatre productions?
A: Yes. All theater productions have a rating to assist patrons. These ratings are listed in the production descriptions on this website and in all our printed publications. If you need further clarification, feel free to contact our Customer Service Center about a specific production.
Q: How do I volunteer to work backstage or to usher?
A: There are many opportunities for volunteers at Fine Arts, from backstage crews and ushering to class aides, office assistance and maintenance, to name a few. If you'd like to volunteer, please visit our Volunteer page on this site.
Q: Do you have group rates for theater productions?
A: Yes, we offer a variety of discount packages. Click here to see what we offer.